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Shipping
DELIVERY INFORMATION FOR DESTINATIONS
** Due to the reduction or cancellation of flights by airlines because of the COVID-19 situation, delivery of international orders may be subject to delay. **
Hong Kong:
Delivered: 5-7 working days
Cost: Free shipping on order over HKD400. HKD50 of shipping fee will be applied to orders under HKD400.
(Shipping fee may change based on special promotions.)
Asia:
(Japan, Macau, Malaysia, Singapore, South Korea, Taiwan)
Delivered: 3-5 working days
Cost: Free shipping for single orders over HKD1,000 (appx USD 128); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
Australia:
Delivered: 3-5 working days
Cost: Free shipping for single orders over HKD1,000 (appx AUD180); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
Europe:
(Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Spain, Sweden & Switzerland, UK)
Delivered: 3-5 working days
Cost: Free shipping for single orders over HKD1,500 (appx USD192.5); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
USA:
Delivered: 3-5 working days
Cost: Free shipping for single orders over HKD1,000 (appx USD 128); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
DELIVERY TIME
We endeavour to dispatch all products ordered within 24 working hours after the order has been placed and accepted by us, subject to stock availability, stock location and quality checks.
** Due to the reduction or cancellation of flights by airlines because of the COVID-19 situation, delivery of international orders may be subject to delay. **
Hong Kong
In Hong Kong, orders are delivered 5.5 days a week, excluding Sundays and statutory Public Holidays.
Rest of World
Orders are delivered Monday to Friday, subject to international courier delivery times in your country.
Restrictions on jewelry
We are currently unable to dispatch orders containing jewelry to China, Russia & United Kingdom. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.
Restrictions on perfume & candle
For perfume & candle, we can only deliver to Hong Kong & Singapore addresses. Any order with shipping address outside of these 2 locations will be cancelled due to delivery restriction.
TAXES AND DUTIES
Customers will be served on a Delivery Duty Unpaid (DDU) basis, you will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.
SHIPPING
It can be sent to an address selected by you. (home, work, etc. – never a PO Box)
We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online.
Head’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.
Head insures each order through transit up until it is delivered to you. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Head. You also accept the associated transfer of responsibility in the same way.
Head provides free shipping on all orders above HKD400 in the HK Site and above USD120 in the International Site. In the HK site, orders under HKD400 will be subjected to a shipping fee of HKD50. In the international site, orders under USD120 will be subjected to a shipping fee of HKD200. Head reserves the right to update its shipping policy at its sole discretion without prior notice.
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
If you refuse a shipment from Head, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Head. This amount will be deducted from your merchandise refund. Please contact us your shipping and handling questions or comments.
You would be notified with a shipment e-mail once we confirm the parcel is ready for pick up. The tracking number is an indication of the collection store and arrival date, it is not a trackable number with any courier.
DELIVERY INFORMATION FOR DESTINATIONS
** Due to the reduction or cancellation of flights by airlines because of the COVID-19 situation, delivery of international orders may be subject to delay. **
Hong Kong:
Delivered: 5-7 working days
Cost: Free shipping on order over HKD400. HKD50 of shipping fee will be applied to orders under HKD400.
(Shipping fee may change based on special promotions.)
Asia:
(Japan, Macau, Malaysia, Singapore, South Korea, Taiwan)
Delivered: 3-5 working days
Cost: Free shipping for single orders over HKD1,000 (appx USD 128); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
Australia:
Delivered: 3-5 working days
Cost: Free shipping for single orders over HKD1,000 (appx AUD180); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
Europe:
(Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Spain, Sweden & Switzerland, UK)
Delivered: 3-5 working days
Cost: Free shipping for single orders over HKD1,500 (appx USD192.5); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
USA:
Delivered: 3-5 working days
Cost: Free shipping for single orders over HKD1,000 (appx USD 128); otherwise, the shipping fee is HKD200.
(Shipping fee may change based on special promotions.)
DELIVERY TIME
We endeavour to dispatch all products ordered within 24 working hours after the order has been placed and accepted by us, subject to stock availability, stock location and quality checks.
** Due to the reduction or cancellation of flights by airlines because of the COVID-19 situation, delivery of international orders may be subject to delay. **
Hong Kong
In Hong Kong, orders are delivered 5.5 days a week, excluding Sundays and statutory Public Holidays.
Rest of World
Orders are delivered Monday to Friday, subject to international courier delivery times in your country.
Restrictions on jewelry
We are currently unable to dispatch orders containing jewelry to China, Russia & United Kingdom. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.
Restrictions on perfume & candle
For perfume & candle, we can only deliver to Hong Kong & Singapore addresses. Any order with shipping address outside of these 2 locations will be cancelled due to delivery restriction.
TAXES AND DUTIES
Customers will be served on a Delivery Duty Unpaid (DDU) basis, you will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.
SHIPPING
It can be sent to an address selected by you. (home, work, etc. – never a PO Box)
We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online.
Head’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.
Head insures each order through transit up until it is delivered to you. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Head. You also accept the associated transfer of responsibility in the same way.
Head provides free shipping on all orders above HKD400 in the HK Site and above USD120 in the International Site. In the HK site, orders under HKD400 will be subjected to a shipping fee of HKD50. In the international site, orders under USD120 will be subjected to a shipping fee of HKD200. Head reserves the right to update its shipping policy at its sole discretion without prior notice.
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
If you refuse a shipment from Head, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Head. This amount will be deducted from your merchandise refund. Please contact us your shipping and handling questions or comments.
You would be notified with a shipment e-mail once we confirm the parcel is ready for pick up. The tracking number is an indication of the collection store and arrival date, it is not a trackable number with any courier.